Feefo 5* Platinum Service Award 2021

Drumroll please… we have wonderful news!

Here at River Cruising UK, we are proud to announce that we have won the prestigious Feefo Platinum Trusted Service award for the second year in a row, after holding the gold standard for four years in a row!

Feefo Platinum Award

And that’s not all, our sister brand Cruise Village has also won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences!

This puts us on the map in terms of customer satisfaction because Feefo only collects genuine feedback from you, the consumer! To earn these coveted awards, businesses need to consistently achieve high standards based on these verified reviews.

Your badge of approval means a lot to us, especially in these challenging times, and it has been a real pleasure to help plan all your future adventures. Perhaps it is important now more than ever to look ahead where better days are sure to come, and we will carry on being here for you with the same dedicated level of customer service.

Phil Nuttall, CEO of River Cruising, commented:

“As a 4th generation family business we’ve learnt a lot over the last 61 years, and that’s why our ethos for the business is 'where the customer experience comes first'. We’re very excited to receive this award from Feefo because it’s based on the feedback of real and valued customers, who are the most important judges of all. It recognises how hard the whole team have worked to deliver the service our customers truly deserve, especially in a year as tough as 2020. I’d really like to thank all of our customers (whether you’ve given us a review or not!) for your continued business, but more so for the patience and kindness you’ve shown my team throughout the pandemic.”

Feefo Platinum Award

Congratulating River Cruising on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, says:

“The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more, and recognises organisations that have collected at least 50 Feefo reviews in a year whilst earning a service rating of at least 4.5. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.

Feefo Platinum Award

For more information call our award-winning team today on 0800 810 8229!